When you place your trust in us by purchasing from us, you have read and accepted all terms and conditions in the text below, which govern our mutual responsibilities:
Prices
All our prices are stated in Swedish kronor excluding VAT and shipping as standard.
The prices on www.optiska.se are stated at regular prices applicable to orders placed via telephone, fax, letter, or email. The webshop discount, which is automatically deducted at checkout, is granted automatically only when you place your order directly in the webshop at www.optiska.se.
Payment and Payment Methods
Invoice
E-invoices are sent automatically to public sector entities and any other businesses that request this. Please state E-invoice on your order!
Sales are made against invoice following an approved credit check. Invoices are sent by mail or via email. In the latter case, the customer is responsible for monitoring their email so as not to miss the due date. In the event of late payment, default interest and an administrative fee for interest invoicing will be charged.
Card Payment and PayPal
For card payments, we partner with Dibs (www.dibs.se) to process card transactions with rigorous security routines. For questions regarding how these security routines operate, please refer to Dibs. The amount is debited from your account on the date of dispatch.
Advance Payment
Advance payment must be made to our bankgiro 470-4730. Payment methods for private individuals are limited to card payment and advance payment only.
Private Individuals
If you are shopping as a private individual, please note that VAT will be added to all prices. We only deliver goods to your registered address. Payment methods for private individuals are limited to card payment and advance payment only.
Delivery Terms and Shipping
Any complaints regarding an invoice must be submitted within 8 days of the invoice date.
Free shipping on orders of or above SEK 3,000 excl. VAT and including any deducted discounts. (Applies to orders with a single delivery address and is valid only for orders placed in our webshop for product weights up to 8 kg). Shipping fee for purchases up to SEK 2,999 = SEK 90 excl. VAT. If the product weighs more than 8 kg, shipping will be quoted separately. We always strive to find the most cost-effective shipping option possible.
Any backorders are always delivered carriage paid unless you have explicitly requested a partial delivery. We do not charge an invoicing fee, handling fee, or packaging fee (except for pallets). EUR pallets, collars, and disposable pallets are charged at cost price.
Tracking information regarding your order will be sent to the email address provided by you.
Incorrectly provided customer details resulting in uncollected/undelivered products or other additional costs for us will be charged to the buyer.
Transport Damage
Upon receipt, verify that the number of packages matches the delivery note & that the packaging is undamaged. Do not sign for the delivery until any discrepancies or damages have been noted on the consignment note (the carrier’s proof of delivery).
If the damage is discovered only upon unpacking (hidden by packaging), notification
must be made to the transport company within 7 days of receipt at the latest.
As the customer, it is always your responsibility to file a claim & make claims for compensation.
This is done at the transport company’s nearest local office.
Complaints and Claims
ALWAYS contact us prior to any return. Email us and we will send you a shipping label. For practical reasons, we cannot collect your returned parcel if you have shipped it to a pickup parcel point, such as ICA, a petrol station, or similar.
Warranty
A 1-year factory warranty applies as standard and, unless otherwise stated, covers manufacturing defects.
Returns
Return address:
Injektor Solutions
Odengatan 40
Optimusvägen 12 D
113 51 Stockholm
FOR PRODUCT RETURNS WITHIN 7 DAYS OF INVOICE DATE – NO RESTOCKING FEE
Return requests are made directly via email or by contacting us by telephone at 08-7530004:
• A copy of the invoice or delivery note must be enclosed with the return along with an explanation for the return
• The product is unused and undamaged
• The product’s original packaging is undamaged
• The packaging is free from markings or similar
Return shipping is always paid by the sender.
FOR PRODUCT RETURNS AFTER 7 DAYS – ONLY UPON APPROVED RETURN REQUEST
Return requests are made directly via email or by contacting us by telephone at 08-51970068:
• If the product can be accepted for return, a restocking deduction of 20–90% applies depending on our ability to resell the item
• The product is unused and undamaged
• The product’s original packaging is undamaged
• The packaging is free from markings or similar
Return requests are made directly via email or by contacting www.handinstrument.se.
Return shipping is always paid by the sender.
ITEMS NOT ACCEPTED FOR RETURN
• Items that are not standard stock items (made-to-order / non-stock items)
• Items purchased on SALE/Clearance
• Electronic spare parts
FOR RETURNS DUE TO INCORRECT SHIPMENT
In the event of a return due to an incorrectly dispatched order, Optiska.se naturally covers the return costs. Call us and we will provide a shipping label. Freight collect shipments will not be accepted!
Returns/complaints sent to us without prior notice or documentation will not be processed and will be scrapped after 3 months.
Retention of Title
Delivered goods remain our property until full payment has been received.
Reproduction of image & text is prohibited.
In all other respects, the General Conditions of Delivery IML 2011 apply. Adopted in 2008 by the IM Association – the trade association for suppliers of products and services within electronics and automation >>
GDPR PRIVACY POLICY REGARDING INJEKTOR
This website is a marketplace belonging to Injektor. Accordingly, it follows the privacy policy stipulated by Injektor.
Injektor values your personal privacy and wants you to feel secure when providing personal data to us. We therefore respect and protect your personal data in accordance with applicable legislation.
Data Controller
Injektor is responsible for ensuring that your personal data is processed in accordance with applicable legislation. The data controller is Injektor, corporate identity no. 969722-1431, Götgatan 71, 116 21 Stockholm.
Why do we use your personal data?
Injektor collects and processes personal data about you to enable you to, among other things, complete purchases, subscribe to our newsletter, and contact us for service and information.
As a customer, we use your personal data to establish and manage your account as well as to provide you with relevant communications and offers.
The purposes of processing your personal data are to:
• Fulfill our obligations to you as a customer, such as processing purchases, delivery of services, and invoicing
• Enable customer support
• Provide you with relevant information and tailored offers via email and on INJEKTOR’s websites.
• Serve as a basis for analyses, surveys, statistics, and business development
• Comply with applicable legislation, such as the Swedish Accounting Act
What personal data do we process about you?
Injektor collects and processes the following personal data about you as a customer:
• Name
• Telephone number
• Email address
• Payment details
• Personal identity number (Swedish personal identity number) – these are not stored by Injektor, but are encrypted and stored by our partners PayPal and Dibs
• Credit card number. No card details are stored by Injektor; they are retained by our partners PayPal and Dibs.
• IP address and information about your usage of Injektor’s websites.
Cookies
Injektor uses cookies primarily for three purposes: web analytics, advertising, and improving your customer experience.
In the order form, cookies are used to temporarily store your details if you have filled them in on a page and then navigate back. This ensures you do not have to re-enter your details. This type of cookie is not stored permanently on your computer and disappears when you close your browser.
If you do not accept the use of cookies on Injektor, you can adjust the settings in your web browser (please refer to your browser’s user manual). Please note that certain features may not function properly if you do not allow cookies.
How long do we retain your data?
We retain your personal data for as long as necessary to fulfill the purposes for which the data was collected. It is also stored for the duration required by applicable law, such as the Swedish Accounting Act.
Injektor retains personal data concerning you as an ordering customer for a maximum of 2 years or during the applicable warranty period, whichever is longer, after your order has been delivered.
If you no longer wish to receive direct marketing from Injektor, you can unsubscribe from our mailings.
Who has access to your personal data?
At Injektor, we handle your personal data in accordance with dedicated security measures to protect it. We only handle the information that is necessary, and only authorized personnel who require it will process it.
Injektor may disclose your details to third parties, such as our external warehouse if necessary to fulfill and dispatch shipments.
Injektor will never sell your personal data to third parties.
Extract from the Register (Subject Access Request)
You have the right, once per year and free of charge, to request access to the personal data processed about you by Injektor. A request for an extract from the register must be signed in writing and sent by post to: Injektor, Attn: Data Protection Officer, Götgatan 71, 116 21 Stockholm.
In the register extract, you have the right to receive information regarding which personal data is processed, where it was collected from, the purposes of processing, and to whom the information is disclosed.
Rectification of your personal data
If the personal data registered about you is inaccurate or incomplete, you have the right to request that it be rectified, erased, or supplemented. Injektor will accommodate your request to the extent that it complies with applicable law, but wishes to make you aware that statutory requirements may exist that prevent us from immediately deleting your personal data, such as accounting and tax legislation.
Changes to the Privacy Policy
Injektor reserves the right to amend this privacy policy. Before a change takes effect, you will be notified on Injektor’s websites and/or via email. If you do not accept the changes, you have the right to contact us.
Contact Information
You are always welcome to contact us via email: info@injektor.com or phone 08-753 00 04 if you have any questions regarding our privacy policy and the processing of your personal data.
